Shipping policy

701 Candles, LLC
Effective date: October 3, 2026

Processing Times

Orders are typically processed within 3 business days. During busy seasons or sales, processing may take slightly longer. We’ll do our best to keep you updated.

Shipping Rates and Delivery

We ship within the United States. Available services and rates are shown at checkout based on your order and delivery address. We do not add a handling surcharge.

  • Economy: USPS Ground Advantage.
  • Other options: Paid USPS Priority Mail and UPS 2nd Day Air may be available, depending on your address.

Carrier delivery estimates are separate from our processing time and are not guaranteed delivery dates.

You’ll receive a tracking number by email once your order ships. Carrier delays can occur; please contact us if you need help with a delayed shipment.

Free Shipping

Free economy shipping is available on qualifying U.S. orders of $50 or more. Checkout confirms eligibility for your order and delivery address.

Free Local Delivery

We offer free local delivery within 6 miles of our Dickinson location, with no minimum order. Eligible addresses can select local delivery at checkout.

Local orders are generally delivered the same day or within 1 to 2 days.

Digital Gift Cards

Digital gift cards are delivered by email and do not require shipping. You can choose a recipient and, when available, schedule delivery using the gift options on the product page.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. If an order is returned because of an incorrect or incomplete address:

  1. We’ll contact you to arrange reshipment.
  2. A reshipping fee will apply, and we’ll provide a secure payment link.
  3. Your order will be reshipped once that fee is paid.

Lost or Stolen Packages

If tracking shows “Delivered” but you cannot find your package:

  • Check around your property, including porches, side doors, and garages.
  • Ask nearby neighbors whether they received it by mistake.
  • Contact your local post office or delivery carrier.

Packages are sometimes scanned as delivered early or delivered nearby by mistake. If your package still cannot be located after 72 hours, email handpoured@701candles.com so we can help investigate.

We cannot guarantee replacements for packages lost or stolen after delivery, but we’ll work with you to find a solution.

Damaged Shipments

If your order arrives damaged, please email handpoured@701candles.com within 7 days of delivery. Include your order number and photos of the damage and packaging.

For verified damage, we offer a free replacement, or a refund if a replacement is unavailable. Store credit is available only if you choose it. Please see our Return & Refund Policy for details.

Contact Us

Email: handpoured@701candles.com
Phone: (701) 495-3521