Refund policy

701 Candles, LLC
Effective date: October 3, 2026

Our Promise to You

We take pride in the candles we make here in North Dakota. If something isn’t right with your order, please contact us so we can help.

Scent Preferences and Change of Mind

Except for verified damage, defects, or incorrect items as described below, all sales are final. We cannot accept returns or exchanges for scent preferences, ordering mistakes, or a change of mind.

If you have questions about a fragrance before ordering, contact us. We’re happy to help you choose.

Damaged or Defective Items

If your order arrives damaged or you discover a defect, please contact us within 7 days of receiving your order.

Email handpoured@701candles.com and include:

  • Your name and order number.
  • A description of the issue.
  • Photos showing the issue and, for shipping damage, the packaging.

For a verified damaged or defective item, we will provide a replacement at no additional cost. If a replacement is unavailable, we will refund the affected item. Store credit is available only if you choose it.

In some cases, we may ask you to return the affected item. Please contact us before sending anything back so we can provide instructions.

Used, Sale, and Gift-Set Items

Candles that have been lit, clearance items, and sale items cannot be returned for scent preferences or a change of mind.

These exclusions do not apply to verified damage, defects, or incorrect items. The remedies described in this policy also apply to qualifying items purchased on sale or as part of a gift set, including The Double Pour and The Triple Pour.

Missing or Incorrect Items

If an item is missing or you received the wrong item, please contact us within 5 days of receiving your order. Include your order number and a description of what is missing or incorrect.

For a verified incorrect item, we will provide the correct item at no additional cost. If a replacement is unavailable, we will refund the affected item. Store credit is available only if you choose it.

If an item is missing, contact us so we can investigate and resolve the issue.

Contact Us

Email: handpoured@701candles.com
Phone: (701) 495-3521

Policy Updates

701 Candles, LLC reserves the right to amend this policy. Updates will be posted on this page.