FAQs
The candles
What wax do you use?
We use a coconut-apricot wax blend.
Are your candles phthalate-free?
Yes. All of our fragrances are phthalate-free.
What kind of wick do you use?
We use lead-free cotton wicks, trimmed to the proper length for each vessel.
Why does my candle look slightly different from another one?
Because each of our candles is hand-poured in small batches, you may notice slight variations in color, texture, or surface appearance. These natural differences are part of what makes each candle unique.
Care & delivery
How do I get the best performance from my candle?
Proper candle care is key to longevity and a clean burn. Always trim your wick to 1/4" before each burn and allow the melt pool to reach the edges of the container on the first light.
For more tips on getting the most from your candle, visit our Candle Care page.
What if my candle looks softened or affected by temperature during shipping?
Candles are sensitive to temperature changes during transit. In warmer conditions, your candle may arrive slightly softened. In colder weather, you may notice minor surface imperfections or condensation.
If this happens, allow the candle to return to room temperature before lighting.
- If softened: Let the wax fully firm back up before use.
- If the surface looks uneven: A short burn will typically restore a smooth finish.
These changes are cosmetic and do not affect the performance or quality of your candle.
To help minimize this, we typically ship orders Monday through Wednesday to avoid extended time in extreme temperatures.